FAQ

Absolutely! Here's a clean, customer-friendly FAQ (Frequently Asked Questions) page for your store, lightsap:

🙋♀️ Frequently Asked Questions (FAQ)

Welcome to the Robiture Help Center. If you don’t find what you’re looking for here, feel free to reach out — we’re always happy to help!

📦 When will my order ship?

We typically process orders within 1–3 business days. You’ll receive a confirmation email with tracking info once your order ships.

⏱️ How long does shipping take?

  • Germany Orders: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Shipping times may vary slightly depending on your location and any customs processing.

📍 Do you ship internationally?

Yes! We ship to many countries worldwide. International shipping rates and times vary — please check at checkout or email us for details.

💳 What payment methods do you accept?

We accept all major payment methods, including:

  • Visa, Mastercard, American Express

  • PayPal

  • Apple Pay & Google Pay (where supported)

🔁 Can I return or exchange an item?

Yes! You can return eligible items within 14 days of receiving your order.
Check out our Return Policy for full details or email us at AshleRobinson@proton.me to start a return.

🛡️ What if my item arrives damaged or incorrect?

We’re so sorry! Please email us within 7 days of delivery at AshleRobinson@proton.me with a photo of the issue. We’ll fix it — fast.

🧾 Can I cancel or change my order?

We process orders quickly, but if you need to make a change, email us ASAP. If your order hasn’t shipped yet, we’ll do our best to update it.

📨 How can I contact Robiture?

You can reach us anytime via:

We aim to respond within 24 hours Monday–Friday.